Shipping policy
Neural Scoops Shipping Policy
Effective Date: November 26, 2024
At Neural Scoops, we strive to get your order to you as quickly as possible. Please read through our shipping policy to understand how we handle your orders.
1. Order Processing Time
Orders are typically processed within 1-3 business days of receipt. Please note that business days are Monday through Friday, excluding weekends and holidays.
If there is any delay in processing your order, we will notify you via email.
2. Shipping Methods and Delivery Times
We offer a variety of shipping options, which will be available at checkout. The shipping method you choose will determine the delivery time, and the times listed below are estimates:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-5 business days
- International Shipping (to UK only at this time): 5-7 business days (Please see additional notes below)
Please note that delivery times may vary depending on your location and external factors such as weather conditions, carrier delays, or holidays.
International Shipping (United Kingdom)
We currently ship internationally to the United Kingdom. Estimated delivery time is 5-7 business days, excluding customs processing.
Please note that VAT, customs duties, import taxes, and any applicable clearance fees are the responsibility of the customer unless otherwise stated at checkout. These charges are determined by UK customs authorities and are not included in your order total.
Neural Scoops is not responsible for delays caused by customs clearance or additional import requirements.